• Account Information
• Account Creation
• Manage Your Account
• Renewals
• Refunds

Your details must be kept-up-to-date on your Xbox Liveaccount to take part in special events and promotions. See how you can change your details!

• If you need help hooking up to Xbox Live in any of the ways below, take a peek at our simple step-by-step interactive connectivity guide.
• Wireless Connection to Xbox Live
  Throw out the cables! The new Xbox Compatible Wireless Adapter is here.
• Guide to Home Networking
  Follow our simple steps to set up your own home network.
• Xbox Live and Routers
  See the best way for you to get connected to XboxLive.
• Lose the Lag
  Read our tips on smoother broadband game playing and hosting.
• Glossary
  Getting your DNS mixed up with your DMZ? Check out our glossary.

Xbox Live Accounts

Your Xbox Live account is your key to Xbox Live. Learn how to create a new account, maintain an existing account, or renew your subscription for more Xbox Live service.

Creating Your Account

If you have broadband and an Xbox Live-enabled game, you've got no excuses. You're ready to enrol in the next level of gaming! See how to sign up for Xbox Live, choose your Gamertag, and start playing on Xbox Live.

Managing Your Account

Once you're on Xbox Live, customise your account to get the most from the service. Set pass codes and parental controls, renew your subscription or modify your billing method. You control your Xbox Live experience.

Renewing Your Account

So, your subscription to Xbox Live is about to expire? What are you going to do about it? Find out what happens when your current subscription period is up, how to renew and change your payment options. You know it makes sense.

Subscription Refunds

If you modify your renewal subscription to Xbox Live, you may qualify for a refund from XboxLive for the unused period of service.

Cancelling Your Account

To cancel your Xbox Live account, please call 0800 587 1102.

Frequently Asked Questions

Get all the latest from Xbox customer support about account issue troubleshooting, account access, and more.