At Microsoft we take your security very seriously. Please read our play safely together guide for details on how you can guard against identity theft.

Register and Repair your console

Search our knowledge base for online assistance

Post your question to the forums

Email our support team

Please note we are unable to handle account queries by email - for account queries the account holder should call support (see below).

Get Xbox 360 Hardware assistance via e-mail.
Get Xbox 360 Live assistance via e-mail.

Call us

For Xbox Hardware Support:

Please have your console serial number ready for our agent and make sure you're in front of your console for troubleshooting.

For Xbox LIVE Support:

Please have your Gamertag ready for our agent and make sure you're in front of your console for troubleshooting.

For Billing Support:

Please have your Gamertag ready for our agent. Please note that for your security we will also need to confirm details of your LIVE membership INCLUDING the answer to your secret question. We will never ask for your password!

To specify a question and secret answer on your Windows Live ID:

1. Sign in to your Windows Live ID account summary page with your Windows Live ID.
2. Next to Question, click Add or Change.
3. Enter your current password.
4. In the Question list, select a question.
5. In the Secret answer box, type the secret answer to the question.
6. In the Your information section, fill in your location details.
7. Click Save.

More information on gamer profiles and gamertags.

If you have the above information ready, please call:

020 7365 9792

or 0800 587 1102

Hearing Impaired (TTY device):
0800 587 1103

Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00