Troubleshoot Digital Media with Xbox 360

If you encounter problems playing digital media on your Xbox 360™ console, try one of the following solutions.

CD or DVD Does Not Play

Make sure that the DVD disc is clean and free of scratches and blemishes.

Try to play the DVD in a different DVD player or Xbox 360 console to determine whether the disc itself is defective.

If the DVD plays successfully in a different player, try to play several other DVD movies on your console. If none of them plays, your console may need to be repaired. Contact Xbox Customer Support.

If the symptoms occur only with one specific DVD movie, there may be a problem with the DVD encoding or a physical problem with the disc. Contact the DVD's publisher.

DVD Region Code Error

When you attempt to view a DVD movie from a region that is incompatible with the Xbox 360 console, you'll see the error message "Can't play DVD. Wrong region code."

Xbox 360 consoles are configured to play DVDs that are coded for the region for which the console was originally manufactured. You can only play DVDs from this region or DVDs that do not have the region coded (some may say "all regions"). Global DVD regions are:

• Region 1: United States, U.S. territories, and Canada
• Region 2: Europe, Japan, the Middle East, Egypt, South Africa, and Greenland
• Region 3: Taiwan, Korea, Philippines, Indonesia, Hong Kong, and Singapore
• Region 4: Mexico, South and Central America, Australia, New Zealand, Pacific Islands, and the Caribbean
• Region 5: Russia, Eastern Europe, India, Africa excluding South Africa, North Korea, and Mongolia
• Region 6: China

To check a DVD's region coding:

1. Determine the DVD region for your Xbox 360 console. This information is on the Xbox 360 console packaging.
2. Find the region information on the box or wrapper for your DVD.
   
   If the two regions do not match, the DVD will not play on your console. If the two regions match and you receive the error message, the console may need to be serviced.