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Claim 3 months FREE Xbox LIVE and 2100 Xbox Marketplace points when you sign up to BT Total Broadband by 31st March 2008. Click here to find out more. The three stages to getting BT Broadband for Xbox Live
Follow these step-by-step instructions carefully to get online with BT - We suggest you print out these instructions now and keep them for future reference. Stage 1. Need a broadband connection? Check availability and place an order from BT by visiting www.bt.com/xboxlive and following the instructions on screen. Or for help with placing your order please call 0870 6072 777. Broadband line activation normally takes around 5 working days to allow for the necessary work to be carried out at your local exchange. If you already have a BT Broadband connection, you can skip to Stage 2 below. Stage 2. Got broadband but need a router? You will need to purchase an Xbox Live compatible router which will enable you to connect your PC and Xbox to your broadband line. Call BT on 0845 601 2949 to buy a wired or wirelss router. Lines are open Monay- Friday 8am – 10pm, Saturday 8am-4pm If you already have your Xbox Live Starter Kit and an Xbox-compatible router, you can skip to Stage 3 below. Stage 3. Got your router, your Xbox Live Starter Kit, and an active broadband connection? Then you're ready to set up and register for Xbox Live, following the instructions received with your router and Xbox Live Starter Kit. Alternatively, you can refer to the set-up instructions below. Welcome to Xbox Live and BT Broadband! You can now surf, talk, and play Xbox Live games all at the same time! Game on! For more information go to www.bt.com/xboxlive. Setting Up Your Connection
Before following any connection steps below, you should print or save an offline version of this page, as you will need to disconnect your PC from the Internet. Also, before following any connection steps see your Xbox Instruction Manual for important safety information.
Turn off your devices (Xbox console, modem, and PC) before connecting any cables or new hardware. You might need to disconnect your original modem from its power source to turn it off. If the PC USB port or NIC is already connected to a modem, disconnect the USB or Ethernet cable from the PC. Now remove the telephone line connection of your old modem from its wall socket or micro-filter. Connect the ADSL port on your new router to your ADSL-enabled telephone line using the RJ-11 cable and micro-filter supplied with the router. You must use the micro-filter if you wish to use other telephone equipment on your ADSL-enabled telephone line. Connect the USB port on the router to the USB port on the PC using a USB cable. You can also connect wirelessly if your Router supports this. Connect the Ethernet port on the router to the Ethernet port on the back of the Xbox console using an Ethernet cable. (You can use the PC via the Ethernet port simultaneously with your Xbox, but you will require an Ethernet Hub to split the output from the router). Turn on your devices. You should turn them on in order from the wall socket out. This means, first turn on your router, then your PC. Now configure your router by following the instructions that were supplied with it and following any relevant screen prompts on your PC. Verify that the PC can access the Internet. If not, see Troubleshooting Your Connection with BT Broadband. From the Xbox Dashboard, choose Settings, Network Settings, and then Connect. Your settings are now used to connect to Xbox Live. Progress is displayed on the Connect Status screen. If the last item is "Connected to Xbox Live," congratulations! You are connected to Xbox Live. To create your Xbox Live account, see Account Creation, or for more information about managing your account, see Account Management. If you need more help, see Troubleshooting Your Connection with BT Broadband for more detailed information about the problem and steps you can take to fix it.
It is possible to connect your Xbox to your broadband line without the need for a router, using a PC with an installed Ethernet card, an ADSL modem, and Windows Internet Connection Sharing. BT Broadband do not recommend or support this solution, but set-up instructions are available here.
Support contacts
Xbox Live (Microsoft)
Hearing Impaired (TTY device): BT Broadband and Voyager 2005, contact BT Broadband technical support*: BT Shop
* Please note that BT Broadband technical support can only provide router help where the Voyager 205 router is being used. They also cannot support set-ups where a console is plugged directly into a home computer ('shared connection'). In these instances, you should refer to the Xbox website for support.
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