Important Information About Your Downloaded Content After Console Repair/Refurbishment

Notice to customers who have had their Xbox 360 consoles serviced by Microsoft: If you previously downloaded content from Xbox LIVE Marketplace prior to your console service, you need to connect to Xbox LIVE to restore the licenses for that content on this console. If you don't, you'll only be able to use that content when signed in to Xbox LIVE with the profile that originally downloaded the content.

To restore your licenses:

1. Attach your hard drive or memory unit.
2. Turn on the console.
3. Sign in to Xbox LIVE with the gamer profile that originally downloaded the content.
4. Go to Xbox LIVE Marketplace and select Account Management, Download History.
5. Select an item and then select Download Again.
6. Repeat step 5 for each item in your download history.

After you download your content again, anyone on this console can use it, whether you're signed in to Xbox LIVE or not.

License restoration will only work on the console as returned to you by Microsoft’s service center.

If you need further assistance contact Customer Support.

• United States and Canada: 1-800-4MY-XBOX (1-800-469-9269)
  TTY users: 1-866-740-XBOX (1-866-740-9269)