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Xbox Live

Troubleshooting Xbox Live with the Xbox 360

Have a question regarding Xbox Live? Having trouble getting set up? Below we have covered most of the relevant issues to help you back on your feet:

Xbox Live Connection Troubleshooting

If you do experience difficulties —with or without Xbox Live Compatible equipment—use the Xbox Dashboard on your Xbox 360 console to help solve Xbox Live connection problems - View Connection Troubleshooting

Xbox Live Account Migration Troubleshooting

This article assumes that you are a current member of Xbox Live® who is in the process of activating your account for use with Xbox 360.

Unexpected downgrade to Xbox Live Silver

If you've been downgraded to an Xbox Live Silver membership when you should be Xbox Live Gold, it may be for one of these reasons.

Gamer Tag Recovery

You'll know you're experiencing problem recovery your gamer tag if you receive an error message with the code 0x80150010. This error will prevent a connection to Xbox Live using Xbox 360.

Frequently Asked Questions

Can't find the answer to your problem? Try reading the Xbox Live Troubleshooting FAQ.