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Xbox 360: Support

Xbox Live

Introduction to Xbox Live Connection Methods

Home network with an Xbox 360 system, a PC, a wired router, and a modem.

Resources

So you want to connect your Xbox 360™ video game and entertainment system to your high-speed Internet service. Choosing the best connection type isn't as hard as it might seem—there are only four main connection methods, and we'll give you the skinny on each. There are detailed instructions on the pages listed below plus you can use the Xbox 360 Connectivity Wizard for simple step-by-step instructions to get everything up and running.

Connection Methods

Direct Modem Connection
To get your system up and running as quickly as possible, a Direct Modem Connection to Xbox Live is your best bet. It's perfect if all you want to do online is play games.

Note

If you wish to share your Internet connection with your PC while playing on Xbox Live, you'll need to use one of the three connection types below.

Router Connection
If your ISP (Internet service provider) provided you with a stand-alone modem (rather than a USB or internal PCI modem), you can purchase a router and use a Router Connection to share Internet service between your Xbox 360 system, your PC, and other devices in your home.
Gateway Connection
If your ISP provided you with a gateway (which combines a modem and a wireless router), you can share your Internet connection using a Gateway Connection.
Windows ICS Connection
If you have a USB or internal PCI modem, choose a Windows ICS Connection.

Note

Any of these connections (with the exception of gateway) can be either wired or wireless.

A wired connection may be easier and more reliable if your Xbox 360 console is close to your PC and/or your Internet connection; wireless may be more convenient if your console is not positioned near your computer and/or router, modem, or other networking equipment.

Wireless Connection

The Xbox 360 system was explicitly designed for easy integration with a wireless network. Wireless networking is perfect when you want to connect devices in locations where it would be difficult or expensive to run Ethernet cables.

Compatibility with Xbox Live

When you use a router or gateway (an integrated router/modem) with the Xbox Live Compatible logo, you can be sure it has been tested extensively on Xbox Live.

Troubleshoot Your Xbox Live Connection

If you do experience difficulties—with or without Xbox Live Compatible equipment—try our connection troubleshooting tips section or check out the list below to find out how to try and resolve the problem.