Migrate Xbox Live Account after creating a Gamer Profile

To migrate your current Xbox Live account using your Xbox 360 system, follow these simple steps. These instructions are for you if:

• You are already a member of Xbox Live; and
• You've already created an offline gamer profile for your Xbox 360 system; and
• You still need to activate your existing Xbox Live membership for Xbox 360

If you're setting up your Xbox 360 system for the first time, see Create Your Gamer Profile instead of activating your account as described here—the process is the same but your starting point will be different.

If you're not yet a member of Xbox Live and you don't have a gamertag, see Join Xbox Live.

Migrate Your Current Account Information

To activate your membership for use with Xbox 360:

1. You'll need a Microsoft Passport Network account. You may already have one. You have a Passport Network account if you have any of the following:
   • A Hotmail account.
   • An MSN account.
   • An Xbox.com account.
   If you don't have a Passport Network accounts, visit www.passport.net to set it up, or create it from the Xbox Dashboard during sign-up. (E-mail accounts must be established beforehand. To set up a free Hotmail account, visit MSN Hotmail.)
   
2. Remove any disc you may have put in your console.
   
3. Make sure your Xbox 360 console is connected to Xbox Live. If you created or signed in with an offline profile when you turned on your system, be sure to sign out (X) for this procedure.
   For information about connecting to Xbox Live, see Connect to Xbox Live.
   
4. Go to the Xbox Live area of the Xbox Dashboard.
   
5. Choose Recover Gamertag from Xbox Live and follow the on-screen instructions to activate your new Xbox Live account.

You'll be asked to enter your gamertag (use the same one you've been using for your original Xbox gameplay), select preferences for language, country/region, time-zone, and Xbox Live promotions.

Upon completion, you'll be all set to dive headlong into online gaming and other digital entertainment for Xbox 360.

If you're seeing error messages or the process isn't working for some reason, please see the possible solutions listed in Troubleshoot Account Activation.

If you're still having trouble activating your existing account, call 1-800-555-741 for help.

Notes

• Once you've activated your account according to the procedure outlined above, your current Xbox Live subscription will open up an Xbox Live Gold membership for Xbox 360. Any and all remaining time on your Xbox Live subscription can be used on either your original Xbox or your Xbox 360 system. You'll enjoy continued access to demos, trailers, downloads, tournaments, friends, and your gamertag, your unique digital identity.
• At the end of your current membership term, your membership will automatically renew to an annual membership at the current price unless you change your renewal method or cancel before your membership ends.
• You can view pricing details in the Account Management area of your gamer profile.
  
  For information about changing or canceling your membership and your membership refund policy, see www.xbox.com.au/live/accounts.