Xbox System - setup
Xbox Video Game System Setup - Step 3
Most problems that occur during setup can easily be resolved with these simple troubleshooters. Review this list for quick self-diagnosis.
WARNING: TO REDUCE THE RISK OF SERIOUS INJURY OR DEATH FROM ELECTRIC SHOCK OR FIRE, DO NOT ATTEMPT TO SERVICE OR REPAIR THE XBOX CONSOLE. DO NOT ATTEMPT TO TAKE APART THE XBOX CONSOLE OR MODIFY IT IN ANY WAY. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. Note: The Xbox video game system can play only game discs licensed by Microsoft for the Xbox video game system. Licensed games have this logo:  If you are experiencing difficulties, ensure that all your games and hardware items are licensed by Microsoft. No Picture Connect the appropriate AV cable (for further details, refer to page 8 in the Xbox Video Game System manual). Turn on the TV. Select the video input on the TV (or VCR, if connected to a VCR) that displays the Xbox game. Common names for video input are Input Select, AUX, Line In, Line, In, Input, Source, or EXT, depending on your TV or VCR type. For more information, refer to your TV or VCR manual. Play only supported discs (Xbox games, audio CDs). If the problem persists, contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site.
Poor-Quality Picture Clean the disc (refer to page 15 in the Xbox Video Game System manual). If the problem persists, contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site.
No Sound Properly connect the AV cable (refer to page 8 in the Xbox Video Game System manual). Check the volume on the TV and turn off TV mute. Select the correct audio output (refer to page 8 in the Xbox Video Game System manual). Play only supported types of discs (Xbox games, audio CDs). If the problem persists, contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site.
Poor-Quality Sound Clean the disc (refer to page 15 in the Xbox Video Game System manual). Play Dolby Digital audio only to speakers that support Dolby Digital. Select the audio output that is supported by your system or TV (Stereo or Dolby Surround for stereo speakers, Mono for monaural speakers. Refer to page 11 in the Xbox Video Game System manual.) If sound is coming from only one speaker, check that all audio cables are connected correctly. If the problem persists, contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site.
No Power Connect the power cord. If the problem persists, contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site. Status Indicator Light Flashes Continually The status indicator light should be green while the Xbox video game system in on, or flash green when you press the eject button. If the status indicator light flashes continually during operation, the Xbox video game system has an internal problem: Continual orange flashing: The Xbox console is too hot and will not play games until cooled. Place the Xbox console in a well-ventilated area away from other heat sources. Once the console cools, the flashing will stop and the Xbox video game system can be played. Continual green and orange flashing: The AV cable is not connected properly. All other patterns: Internal problem requires service. Contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site.
Disc Tray Does Not Open Connect the power cord. Turn on the Xbox console by pressing the power button. If the problem persists, contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site.
Game Does Not Start Play only licensed Xbox game discs. Insert the disc with the label up and close the disc tray. If the game still does not start, clean the disc (refer to page 15 in the Xbox Video Game System manual). If the problem persists, contact an Xbox support representative at Xbox Customer Care. See the appropriate phone number for your region listed on this site.
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