BigPond Broadband ADSL
Before you start, ensure that you have the following items:
- A working BigPond Broadband ADSL connection.
- Xbox Live Starter Kit
- A copy of an Xbox game that supports "Xbox Live" (Please check Xbox Live for games that are Xbox Livecapable).
- 1 x Ethernet cable (RJ45 cat 5). This cable will need to be long enough to reach from your PC to your Xbox.
Equipment set-up
1. Locate a spare Ethernet port on the back of the SpeedTouch 530 ADSL modem. *
*If you already have your PC plugged into the Ethernet port of your modem, then you will need to remove it to allow your Xbox to be connected. Before doing this validate that your Internet connection is operational by visiting a website from your PC. If you would like to use both your Xbox and PC at the same time then you will need to configure your PC to use the USB connection.
2. With an Ethernet network cable plug it into the Ethernet port as shown below:
3. Once the cable is plugged into your modem, plug the other end of the same cable into the Ethernet port on the back of the Xbox.
4. Now turn on the Xbox
5. Make sure there is no game disc in the tray
6. From the Xbox Dashboard, choose 'Settings and Network Settings'.
7. Select 'IP Addresses'. Change the configuration setting to 'Automatic'.
8. Select DNS Servers and change the configuration setting to 'Automatic'.
9. Select 'Advanced' and ensure that both the Host Name and the MAC address boxes are blank
10. Return to the Network Settings screen and select ‘Connect’. This will connect you to Xbox Live.
Your settings will now be used to connect. The progress will be displayed on the Connect Status screen. If the last bullet point says "Connected to Xbox Live" - congratulations! You are connected to Xbox Live. To create your Xbox Live account, or for more information about managing your account, see signing up for Xbox Live.
If your connection failed then it is necessary for you to check that your Internet Account is active. Do this by returning your PC and modem to their original configuration before you attempted to connect your Xbox. Now attempt to visit a website.
- If you cannot access the Internet and cannot make use of the BigPond online support options you can contact BigPond Broadband technical support on 133 933. To speed up trouble-shooting, please return your PC and modem to the BigPond supported configuration and have your account details with you when you call. Please note that BigPond technical support can only troubleshoot your broadband connection and cannot support set up and configuration of your XboxLive.
- If you have confirmed that your BigPond service is active then reconnect your Xbox and repeat steps 1 to 10
If your Xbox console is still unable to automatically connect see Troubleshooting Your Connection for more detailed information about the problem and the steps you can take to fix it.
Importantly, playing Xbox Live will count as usage under your BigPond Broadband monthly plan megabyte or gigabyte allowance (after which further charges will apply). So please remember to check your usage meter regularly. If you are using your television to play, you should check the usage meter on your PC from time to time so you can monitor your usage.
1. Locate a spare Ethernet port on the back of the SpeedTouch 510or ProADSL modem.
2. With an Ethernet network cable plug it into the Ethernet port as shown below:
3. Once the cable is plugged into the modem, plug the other end of the same cable into the Ethernet port on the back of the Xbox as shown above.
4. Once the equipment has been set-up correctly turn on the Xbox.
5. Make sure there is no game disc in the tray
6. From the Xbox Dashboard, choose 'Settings and Network Settings' .
7. Select 'IP Addresses'. Change the configuration setting to 'Automatic'.
8. Select DNS Servers and change the configuration setting to 'Automatic'.
9. Select 'Advanced' and ensure that both the Host Name and the MAC address boxes are blank
10. Return to the Network Settings screen and select 'Connect'. This will connect you to Xbox Live.
Your settings will now be used to connect. The progress will be displayed on the Connect Status screen. If the last bullet point says "Connected to Xbox Live" - congratulations! You are connected to Xbox Live. To create your Xbox Liveaccount, or for more information about managing your account, see signing up for Xbox Live.
If your connection failed then it is necessary for you to check that your Internet Account is active. Do this by returning your PC and modem to their original configuration before you attempted to connect your Xbox. Now attempt to visit a website.
- If you cannot access the Internet and cannot make use of the BigPond online support options you can contact BigPond Broadband technical support on 133 933. To speed up trouble-shooting, please return your PC and modem to the BigPond supported configuration and have your account details with you when you call. Please note that BigPond technical support can only troubleshoot your broadband connection and cannot support set up and configuration of your XboxLive.
- If you have confirmed that your BigPond service is active then reconnect your Xbox and repeat steps 1 to 10
If your Xbox console is still unable to automatically connect see Troubleshooting Your Connection for more detailed information about the problem and the steps you can take to fix it.
Importantly, playing Xbox Live will count as usage under your BigPond Broadband monthly plan megabyte or gigabyte allowance (after which further charges will apply). So please remember to check your usage meter regularly. If you are using your television to play, you should check the usage meter on your PC from time to time so you can monitor your usage.
1. Locatethe Ethernet port on the back of the SpeedTouch Home ADSL modem.
2. Take the Ethernet network cable and plug it into the Ethernet port shown below.*
*If you already have your PC plugged into the Ethernet port of your modem, then you will need to remove it to allow your Xbox to be connected. It is important that before you unplug your PC that you ensure that you are not currently logged in.
3. Once the cable is plugged into the modem, plug in the other end of the same cable into the Ethernet port on the back of the Xbox.
4. Once the equipment as been setup correctly turn on the Xbox.
5. Make sure there is no game disc in the tray, and turn your Xbox back on.
6. From the Xbox Dashboard, choose Settings and Network Settings.
7. Select IP Addresses. Change the configuration setting to 'Automatic'.
8. Select DNS Servers and change the configuration setting to 'Automatic'
9. Select 'Advanced' and ensure that both the Host Name and the MAC address boxes are blank.
10. Select PPPoE settings. Press A to turn the configuration from Off to On. Enter your BigPond username and password, ensuring that your username is entered as '[username]@bigpond'. (The @ symbol can be entered by selecting symbols from the onscreen keyboard). Leave the service name blank.
11. Return to the Network Settings screen and select 'Connect'. This will connect you to Xbox Live.
Your settings will now be used to connect. The progress will be displayed on the Connect Status screen. If the last bullet point says "Connected to Xbox Live" - congratulations! You are connected to Xbox Live. To create your Xbox Liveaccount, or for more information about managing your account, seesigning up for Xbox Live.
If your connection failed then it is necessary for you to check that your Internet Account is active. Do this by returning your PC and modem to their original configuration before you attempted to connect your Xbox. Now attempt to visit a website.
- If you cannot access the Internet and cannot make use of the BigPond online support options you can contact BigPond Broadband technical support on 133 933. To speed up trouble-shooting, please return your PC and modem to the BigPond supported configuration and have your account details with you when you call. Please note that BigPond technical support can only troubleshoot your broadband connection and cannot support set up and configuration of your XboxLive.
- If you have confirmed that your BigPond service is active then reconnect your Xbox and repeat steps 1 to 11
If your Xbox console is still unable to automatically connect see Troubleshooting Your Connection for more detailed information about the problem and the steps you can take to fix it.
Importantly, playing Xbox Live will count as usage under your BigPond Broadband monthly plan megabyte or gigabyte allowance (after which further charges will apply). So please remember to check your usage meter regularly. If you are using your television to play, you should check the usage meter on your PC from time to time so you can monitor your usage.
Support contacts
If your Xbox console is still unable to automatically connect see Troubleshooting Your Connection for more detailed information about the problem and the steps you can take to fix it.
If you need technical support, please refer in the first instance to the supplier of that item:-
Xbox Live(Microsoft)
Before calling Xbox, please have your console serial number ready.
For all Xbox service and support enquires please call:
Xbox Customer Care
Support: 1800 555 741
Opening hrs: (AEST)
- Monday to Friday
7.00am - 9.00pm
- Saturday & Sunday
9.00am - 5.00pm
BigPond Broadband Technical Support
If you cannot access the Internet and cannot make use of the BigPond online support options you can contact BigPond Broadband technical support on 133 933.
To speed up trouble-shooting, please return your PC and modem to the BigPond supported configuration and have your account details with you when you call. Please note that BigPond technical support can only troubleshoot your broadband connection and cannot support set up and configuration of your XboxLive.
