Account Management

Once you've created your Xbox Live account, check out these guidelines to get the most out of managing your account.

Pass Codes

A pass code is a four-button sequence on your controller - like a password, it protects your account from unwanted visitors. To set your pass code:

Go to Account Management and select your XboxLive account.
Select Pass Code.
Enter the new pass code you want. To disable pass code protection, enter a blank pass code.

Xbox Dashboard - Live Pass Code Screen

Modifying your Billing Information

To switch credit cards or update any of your billing information for any reason;

Go to Account Management and select your XboxLive account.
Select Credit Card.
Enter the last four digits of the credit card you used to subscribe to Xbox Live.
Update details with a valid Credit Card andBilling Address
Click Done

In order to successfully renew your subscription it is essential that your credit card is valid. Your personal details should also be kept up-to-date to ensure that you receive essential information relating to your account. Keeping all your details updated is easy; just follow the above steps to ensure you stay connected, hassle-free to Xbox Live.

You will need a standard Visa, MasterCard, EuroCard, or American Express card, or a debit card branded with a Visa or MasterCard logo - your account must be linked to a valid credit card. You will not incur any additional charges without your explicit consent for the duration of the 12 months of service.

If you want to use a debit card, a few restrictions apply:

Your debit card must have either a Visa or MasterCard logo.
Your debit card must not have restrictions on subscription-based or Internet purchases.
You must have more than 99 pence available in your debit card account.
The expiration date on your debit card cannot be the same month and year as the date you set up your account.

Renewing Your Subscription

When your current Xbox Live subscription expires, your subscription will automatically be renewed into a new subscription. If your credit card cannot be confirmed, you will be notified and you must update your billing information.

Note You may also need to update your credit card information to re-subscribe, particularly if your old credit card has expired.

With Xbox Live Now, the new Xbox LiveDashboard, you'll see more information about your current and next subscriptions, and be able to select other options for your next subscription plan.

To view your current subscription and options for subscription renewal:

Go to Account Management and select your XboxLive account.
Select Subscription.
On the Subscription screen, you'll see details about your existing and next Xbox Live subscriptions.
If you want to see other subscription options or change your next subscription, select Modify.
Enter the last four digits of your billed credit or debit card.
Select Subscription Code, and then Monthly or Annually.

Canceling Your Account

To cancel your Xbox Live account, please call 0800 587 1102.

Opting In or Out of Information Sharing

You have the opportunity to opt in or opt out of getting more information from Microsoft and third-party publishers. If you opt in, you'll receive regular communications from Xbox Liveabout new games, content downloads, tournaments, events, competitions, and more. If you opt out, you won't.

To opt in or out:

From the Xbox Dashboard, select Xbox Live.
Select Account Management.
Select Billing.
Select your account and enter the last four digits of the credit card number used for that account.
Select Information Sharing.

Choose Yes if you'd like to receive information about other products from Microsoft and our partners. Choose No if you don't want to receive this information.

Parental Controls and Account Settings

Parents, or any account owner, can disable voice communication and downloadable content with fees. With Voice disabled, you cannot hear or talk to anyone on Xbox Live. With premium purchases disabled, no downloads or other purchases that would be billed to your credit card are allowed.

To disable voice communication or premium purchases:

Go to Account Management and select your Xbox Live account.
Select Account Settings.
Select Voice or Premium Purchases to enable or disable these settings.

Xbox Live Policies

To review the Xbox Live Terms of Use, Code of Conduct, and Privacy Statement in the Xbox Live Now Dashboard:

Go to Account Management and select your XboxLive account.
Select Xbox Live Policies.
Select the policy document you want to review.

Related Links